Experienced IT Service Manager in Swiss banking space, notably in Finance systems and high-availability production environments delivering regulatory requirements. Strong experience with Indian offshore IT suppliers. Swiss permanent resident (Permit C). Global mind with can-do attitude. University degree in engineering.

Career Objective: IT Management position with leadership responsibilities
Focus Industries: Banking, Financial Services, IT Software and Services

Finance IT Service Manager
UBS AG, Zurich, Switzerland, www.ubs.com
November 2006 – Present

09/2011-present: Member of the Regional Management Switzerland - Finance IT Global Production Services. Face-off to major senior stakeholders.

11/2011-present: Team Manager - Finance IT Global Logistics & Reporting Production Support. Managing a team of 10 direct reports delivering global 24x5 support across the SAP-based solutions for regulatory and management controlling and accounting, group logistics, group procurement and corporate real estate.

11/2006-02/2010, 10/2010-present: IT Project Management in Finance IT Global Production space. Successful record of managing projects aimed to reducing operational and support costs, improving incident-based change processes, achieving audit- and operational risk compliance and production infrastructure migrations.

10/2010-present: Global IT Service Manager - Group Treasury solutions. Delivering 24x5 production support out of an APAC offshore location utilizing staff of 16 contractors. Managing production stability in an agile software development (Scrum) environment.

03/2010-09/2010: Test & QA Manager - Group Financial Consolidation and Reporting System. Test planning and execution. Quality control.

11/2006-02/2010, 10/2010-present: Member of the global follow-the-sun IT Service Management Team - Investment Bank Regulatory Controlling and Accounting. Delivering 24x7 production support out of APAC, EMEA and AMER regions and the Swiss Secure Zone (compliance with the Swiss banking secrecy legislature).

Keywords: Service financial management; Service catalog, SLA; Risk and compliance certifications; Business Continuity Planning; Supplier sourcing and managing; Negotiating SOW, KPIs; Service Transition Project Management; Production Readiness; Service Asset and Configuration Management; Crisis management; Business communication; Incident and Problem Management; Support/Operations staff management; Service Metrics - Stakeholder reporting; Service/process evaluation, gap analysis; Initiating and managing improvement initiatives.

Document Management System Integration Specialist
UBS AG, Zurich, Switzerland, www.ubs.com
June 2006 – October 2006

Reengineering of the UBS Group Document Management System ("DocWeb") based on Open Text Livelink, Oracle and Solaris. Integration, testing, Unix scripting, OT Livelink customizations. Design, scripting and release of an in-house production monitoring solution. 3rd Level support.

Document Management System Integration Analyst
Winterthur Insurance , Winterthur, Switzerland, www.winterthur.com
August 2001 – July 2005

08/2001-07/2005: System integration and support of the Document Management System of Winterthur Life and Pensions based on Open Text Livelink, Oracle and Solaris. Business Continuity Planning. Supplier management. Devising Change- and Release Management Process.

04/2003-07/2005: Support of the Document Management System of Winterthur Insurance based on Lotus Notes/Domino and Solaris. Incident Management. Operations. Release deployments. NSF Database lifecycle management. Maintenance of the monitoring tools. Maintenance window coordination. Testing and production readiness. Support knowledge-base owner.

Web Developer
Domig Informatik AG, Wetzikon, Switzerland, www.domigag.ch
February 2001 – June 2001

Execution of database driven web projects (Chili!ASP, Allaire ColdFusion, MySQL, MSSQL, Linux).

IT Analyst
Zastava Automobili A.D., Kragujevac, Serbia, www.zastava-automobili.com
September 1997 – January 2001

Various technical IT responsibilities ranging from Unix SA and Oracle DBA to messaging (sendmail; MS Exchange) and database driven web development (HTX/ASP/MSSQL).

IT Analyst (Student/Intern)
Kraguj Alati d.o.o., Kragujevac, Serbia, www.kragujalati.com
November 1993 – August 1997

Unix SA (SGI IRIX) and application management of the CAD/CAM/CAE infrastructure (Pro/ENGINEER, CNC Mastercam X); Maintenance and change management of the 3rd party Finite Elements Method solution (FORTRAN 77 / Burroughs BT25).

• English (Native or bilingual proficiency)
• German (Full professional proficiency)
• Serbian (Native or bilingual proficiency)
• Croatian (Native or bilingual proficiency)

ITIL v3 Foundation
APM Group, UK
May 2007

University of Kragujevac, Serbia
Dipl.-Ing. TU / M.Sc., Mechanical Engineering
1997

Mount Pleasant High School, San Jose, California, USA
High School Diploma Magna cum laude
1989